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Technical Support Representative - German


  • people-s-place GmbH
  • 10/02/19
  • Maastricht, Netherlands
  • Full-Time
Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility and quality. For their User-Helpdesk, they are currently seeking to hire a Technical Support Representative (m/f/d) with German in Maastricht.



Technical Support Representative - German



Description and responsibilities:

Resolving incoming support requests, incidents and problems in German
Resolution of issues in the field of car diagnosis hardware, software, flashing and portal support for workshops, car dealers and company internal departments
Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
Identifying and escalating complex issues were necessary
Proactively and continuously monitoring workload to ensure timely investigation and response to support requests This is a full-time position (40 h/ week) with working hours between Monday - Friday, occasionally also Saturdays with shifts between 7:00 - midnight.



Your profile:

Excellent communication skills in German, written and verbally
Good knowledge of the English language
Other languages are a plus
Experience in customer support/ problem solving business processes
High affinity with IT
Preferably affinity with car trade, technology and/ or electronic equipment
Ability to identify, analyse and resolve problems over the phone with involved partners
Understanding of the relationship between internal and external processes and how tools and support systems interact
Computer literacy (MS Office)



Benefits:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.

Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
Collective health insurance at discounted rates
Holiday allowance
Pension plan
Result-oriented bonus (variable payment)
Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
An extensive initial training at the beginning and a follow-up buddy programm
Great chances for your personal and professional development


Employer Information

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