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Swedish Speaking Team Leader

Responsibilities:


Where necessary assist in ensuring all assignment related relevant systems, tools, manuals, instructions and user guides are updated/reviewed as often as necessary.
Assist where necessary to ensure all staff within the team is sufficiently trained to perform the required tasks.
Propose changes in order to improve efficiency whenever there is an opportunity to increase productivity (without jeopardizing quality).
Assist where necessary with the implementation of new procedures/changes in the assignment.
Be responsible for the day-to-day management of agents in the team and generally inspire, coach, stimulate and motivate all agents to reach targets and maintain discipline.
On a weekly basis, analyse and evaluate agent performance and meet with Assignment Manager to discuss development and agree upon initiatives as well as review past actions.
On a monthly basis hold 1-2-1 appraisals with agents and provide feedback on performance and how this can be improved.
Perform Quality checks to ensure the Quality of the service that we provide to the Client


Skills, knowledge & Expertise:


Excellent in both written and spoken Swedish and English. Knowledge of Norwegian will be considered an asset
Good computer skills;
Excellent interpersonal skills and a collaborative management style;
Excellent presentation and communication skills, both oral and written;
Service minded, organized, structured and responsible;
Previous experience in customer care;
Previous experience in leading a team will be an advantage;
Willing to work on shift basis (mostly between 15.30 00.00) including Saturdays & Sundays.


We offer:


An opportunity to make a positive impact on the digital world.
A stimulating and rewarding job in a fast-moving, innovative and international tech company.
Career opportunities within a management or expert field.
Private Health Insurance.
Comprehensive training.
Fun events, great colleagues and a fresh, playful workplace.
Free shuttle service after the late shift.

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