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Spanish speaking Team Leader - Athens. Greece


  • SpotOn Connections
  • 09/30/21
  • Athens, Greece
  • Full-Time
As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis.

About Athens:
Athens is the sunny capital of Greece, boasting vibrant nightlife, Mediterranean weather, and lots of places to visits. Being the European poster city for art and culture, Athens is a great city to live in if you are a history buff or an art enthusiast. Amongst the many places to visit; there is the Acropolis Museum, the Museum of Cycladic Art, Ancient Agora, the Temple of Haephaestus, as well as that of Poseidon, and Roman Agora.

Responsibilities

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Respond to general queries from customers, clients and team members
Develop action plans to optimize performance and drive continuous improvement

Requirements

Degree in Management or training in team leading is a plus
Experience in a call center environment preferred
Experience in a leadership role within a chat team required
Banking or financial industry experience
Excellent PC skills, especially MS Excel
Fluent in Italian language especially written and good command of English
Organizational and time-management skills
Decision-making skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to work 24/7 (which will include evening, night shifts and weekend support)

The Company offers:

Competitive remuneration package
Opportunities for international Career through our International Mobility program
A challenging working environment

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro refer a friend bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

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