Portuguese Customer Support Agent - Porto
- SpotOn Connections
- 01/18/23
- Portugal
- Full-Time
Our client in the medical industry is looking for a Portuguese and English speaking Customer Service Agent to join their offices in the region of Porto (Portugal).
Responsibilities:
-Manage large amounts of incoming phone calls
-Generate sales leads
-Identify and assess customers needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/ tools
-Meet personal/ customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies (In Medical companies this is key)
-Take the extra mile to engage customers
Requirements:
-Proven customer support experience or experience as a Client Service Representative
-Fluency in Portuguese and in English, both in speech and writing
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and Microsoft (Excel & Word) practices
-Customer orientation and ability to adapt/ respond to different types of characters
-Excellent communication and presentation skills
-Sales-oriented approach
-Ability to multi-task, prioritize, and manage time effectively
-Ability to collaborate with mid and senior management across the business
-Capable to work under (time) pressure
-Detail and process oriented
Responsibilities:
-Manage large amounts of incoming phone calls
-Generate sales leads
-Identify and assess customers needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/ tools
-Meet personal/ customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies (In Medical companies this is key)
-Take the extra mile to engage customers
Requirements:
-Proven customer support experience or experience as a Client Service Representative
-Fluency in Portuguese and in English, both in speech and writing
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and Microsoft (Excel & Word) practices
-Customer orientation and ability to adapt/ respond to different types of characters
-Excellent communication and presentation skills
-Sales-oriented approach
-Ability to multi-task, prioritize, and manage time effectively
-Ability to collaborate with mid and senior management across the business
-Capable to work under (time) pressure
-Detail and process oriented
Critical Need Jobs
Employer Information
- Learn more about SpotOn Connections
- Browse all SpotOn Connections Jobs
- Browse SpotOn Connections Jobs in
Great site - full of jobs.
Matyos Matyosian, Arabic Linguist / Cultural AdviserJoin 3,958 other Translation Professionals receiving FREE weekly job listings to their inbox every week.
We value your privacy. We will not rent your email to anyone.
Browse other Translation Jobs
-
Translation Specialist
Princeton, NJTITLE : Translation SpecialistRound Assessment: Translation assessment The Digital -
Translation Specialist - Trados
Princeton, NJTITLE : Translation SpecialistRound Assessment: Translation assessment The Digital -
Translation Specialist - Vietnamese
Princeton, NJTITLE : Translation SpecialistRound Assessment: Translation assessment The Digital -
Senior Analyst, Engineering
Clyde, OHpiercing, bending, welding, robotics, etc. Ability to translate component GD&T, (Geometry Dimensioning and Tolerancing -
Translation Specialist w/Vietnamese
Princeton, NJCorporations. We are currently seeking a Translation Specialist w/Vietnamese for our client in the IT Services -
Translation Specialist w/Vietnamese
Princeton, NJCorporations. We are currently seeking a Translation Specialist w/Vietnamese for our client in the IT Services -
Translation Workflow Specialist (2022-0157)
McLean, VAfirms and continues to grow. We are actively hiring a Translation Workflow Specialist to join our team in August 2022 on -
Translation Workflow Specialist (2022-0157)
McLean, VAfirms and continues to grow. We are actively hiring a Translation Workflow Specialist to join our team in August 2022 on -
Translations and Scale Manager - Remote
Palo Alto, CAindustry advancements and changes in scales and translations * Lead the Medable company-wide initiative to proactively -
Translations and Scale Manager - Remote
Palo Alto, CAindustry advancements and changes in scales and translations * Lead the Medable company-wide initiative to proactively