PAYMENTS SUPPORT AGENT

The Payments Support Agent will join a young energetic team whose main responsibility is to assist customers with payments related queries.

Responsibilities:
Processing customer withdrawals;
Analysing and verifying KYC & AML documentation in accordance with internal policies and procedures;
Monitoring and escalating any suspicious and/or fraudulent activity identified through daily risk checks;
Reviewing customer's activity and report to team leaders, as required;
Handling and resolving payments related customer queries via escalations;
Processing high SLA brands;
Ensuring the confidentiality of all customer data;

Requirements:
Have, as a minimum, a B2 (Upper Intermediate) level of English or equivalent;
Have at least 1 year work experience in a KYC, Payments and/or Risk related role;
Knowledge of sportsbook and casino will be considered an asset;
Possess good knowledge of AML & KYC directives;
Have good command of MS Excel;
Be able to work independently and as part of a team;
Be highly detail orientated;
Be flexible when it comes to working hours (position will be on a shift basis);
Be able to work in a dynamic environment and under pressure;