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Norwegian Speaking Team Lead

Responsibilities:

Supervising the operational support for customers service related activities
Supervising the processing of help desk support to the companys customers
Supervising and controlling the call centre activity related to calls, chats, e-mails, tickets etc.
Developing, working with and updating customer data
Being in charge for support reporting operational area, including KPIs reports
Providing specialised training for the new employees
Constantly updating Customer Service manuals
Answering questions regarding the Companys products and services
Customer relationship building
Providing superior customer service in a professional and friendly manner
Maintaining a high level of knowledge about the companys products and services, and ensuring customers are provided with accurate information
Assisting customers with online banking, mobile application and on boarding processes
Attending to customers in an orderly manner to ensure a positive customer experience
Identifying selling opportunities as per customer needs
Adhering to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
Record keeping as per requirements and the companys policies and standards.
Ensuring accounts are opened according to the companys product and service guidelines
Sharing knowledge and experience with other team members and the provision of support as and when needed.
Demonstrating a positive attitude, adaptability, flexibility, and punctuality
Performing any other duties that may be assigned from time to time.
AML checks
Fluent in both English and Norwegian. Additional languages will be a benefit.
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