ITALIAN CUSTOMER SERVICE REPRESENTATIVE - IRELAND- REMOTE- 29TH OF AUGUST

STARTING DATE: 29TH OF AUGUST

Key Responsibilities:

- Provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
- Ability to liaise with other departments as necessary
- Identify process improvement opportunities and raise them through the appropriate forum
- Support customers directly on the ground at major events around the world
- Any other tasks as required

Requirements:

- Italian fluent speaker
- Hungry to take on responsibility, excelling at following up providing updates proactively, and proposing process improvements whenever applicable
- Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
- Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available
resources
- Learning and adapting to new technologies and tools
- Capability to handle stressful situations while dealing with customers
- Adaptable, flexible, approachable, and collaborative towards team goals and interests
- Positive Attitude - A sense of humor and positive make-it-work attitude