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German Team Leader in Greece


  • Sponton Connections
  • 11/27/22
  • Greece
  • Full-Time
Our client is a large Credit Management Services group with a strong European footprint. They offer services designed to measurably improve clients cash flow and long-term profitability by managing late payments and collections as well as purchasing of receivables. They are currently seeking a motivated and team-oriented German Speaking Front Office Team Leader to join their Client team in Greece and begin an exciting career within a newly established contact centre.

Responsibilities:

Responsible for the day-to-day supervision of a group of front office agents
Effectively coach team members on a regular basis
Identify performance related issues and co-create development plans for both individuals and teams together with Quality and HR.
Communicate expectations to employees and provide timely updates.
Conduct team meetings to ensure expedient communication of relevant information.
Stay up to date on internal work processes, policies and procedures.
Promote the companys values through both behaviour and attitude.
Be an advocate for team members.
Participate in leadership development training.
Contribute to recruiting and onboarding new Front Office Agents.
Support in delivering training.

Requirements:

Fluent/Native in German Language and near-native level in English (C2 level).
Excellent interpersonal and communication skills
Ability to mentor, coach and provide direction to a team of front office agents.
Patience and calmness in all situations and dedication to follow through on items to completion.
Proficient computer skills and ability to handle required software / applications.
Previous experience managing or leading a small team is preferred.
Customer support experience will be considered as an advantage, but is not a requirement.

On offer:

Market leading remuneration package including a competitive base pay (including 2 extra salaries per year), attractive bonus scheme, private insurance and meal vouchers.
Best-in-class training program that spans several weeks to develop your skill set and ensure your success.
Professional growth and development opportunities.


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