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German Speaking Customer Service Officer

Responsibilities :

Provide superior professional customer service whilst dealing with all enquiries regarding the companys products and services

Ensure that client accounts are opened according to the clients product and service guidelines

Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application

Maintain a high level of knowledge when it comes to the companys products and services in order to provide customers with accurate information

Identify selling opportunities after analyzing the customers needs

Address cancellation and temporary/ permanent blocking of cards, as per customer requests

Process of transactions and outgoing payments accurately within the companys I.T. systems

Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct

Keeping records as required

Issuing of new cards and renewal processes

Assistance with gathering of data/information for the company (via phone, e-mails and chat)

Providing support with invoicing, allocating payments and related duties, in line with the Banks policies

Assistance with administrative tasks in accordance with the companys policies, procedures and instructions

Communication and close cooperation with country co-ordinators and other departments

Monitoring the repayment of loans by customers, including by tracing relevant amounts to the companys accounts and allocating the incoming payments in the records

Other related ad hoc duties that may be assigned from time to time.

Advantages :

The opportunity to work in a dynamically evolving company

Opportunities for growth, realization of own ideas and further training

Professional and attentive environment

Other benefits, depending on candidates skills and experience

Requirements :

University degree

Fluent in both English and German. Additional languages will be a benefit

Previous experience in a similar position is an asset

Strong communication skills, both verbal and written

Computer skills

Team player and customer oriented

Willingness to learn and expand horizons

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