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German Speaking Customer Service - Malta

Our client is looking for a new customer-oriented Support Executive to join their ever-increasing support team!
As part of the clients Support team you will be working closely with all departments to address all customer queries related to the 4 online casino brands.

Your Responsibilities Will Include:

Answering customer queries for all 4 brands via email, chat and telephone in a timely and professional manner
Providing support on gaming, financial, technical and any other applicable issue related to the customer support department
Assisting the Marketing Department with promotions and ensuring you are updated on all marketing activities
Working together with the Payments/Fraud team to resolve customer related issues

Why Work With Us?

Informal and friendly work environment
Commendable amounts of opportunities for personal growth and development
Monthly teambuilding activities
Possibility to work 10 days from abroad and to work from home during evening and weekend shifts and from the office in Pieta for daytime shifts

Qualifications:

Written and spoken proficiency in English and at least one of the following language: German
Ability to listen and come up with solutions to customer issues
Have an eye for detail and an affinity for customer support
Be prepared to take on additional ad-hoc responsibility including; translation work, website reviews
Good communication skills
Adaptable and flexible to different shifts and willing to work night shifts
Living in Malta
Ability to deal with complaints and anxious customers
Self-motivated and able to multi task
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Employer Information

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