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German Speaking Customer Service Agent

Our client aims to deliver the best customer experience in the industry and is now looking to employ German Speaking Customer Support Agents to strengthen further its growing operations within Malta office.

Responsibilities:


Handling incoming calls and emails with quality and efficiency
Gathering insights by documenting user feedback and complaints
Work accurately with eye for details while keeping efficiency
Maintain good knowledge of publication rules and awareness of the respective market
Collaborate with other team members
Provide feedback to managers on trends, most common end-user mistakes, most common end-user questions asked, possible improvements of rules and back office system

Requirements:


Excellent problem solving skills and strong customer-oriented attitude
Excellent verbal, writing and interpersonal communication skills
Fluent in German (written and spoken) and fluent knowledge of English
Open, positive and empathetic personality
Speaking on a phone using clear and professional language and using appropriate etiquette
Manage time efficiently to meet deadlines required
Basic computer skills
Ideally have previous experience in customer care or online businesses
Willing to work shifts:
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