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German Speaking Customer Advisor

Our client, an established company with offices in Portugal, is looking for a German speaking Customer Advisor to join one of their projects.

Duties:

Providing inbound support to German customers by phone, chat or email.

Providing support through email and mail in English.

Dealing with service requests and/or troubleshoot quality issues with the client's products

Creating and updating customer profiles

Providing additional information (e.g. offers and product features),

Proactively conveying education on product

Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products.

Requirements:

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