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GERMAN SALES OFFICER


  • SpotOn Connections
  • 11/24/22
  • Malta
  • 23000 / Yearly
  • Full-Time
Responsibilities:

Provide superior professional customer service whilst dealing with all enquiries regarding the companys products and services;
Ensure that client accounts are opened according to the clients product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
Maintain a high level of knowledge when it comes to the companys products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customers needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the companys I.T. systems;
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as required;
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the company (via phone, e-mails and chat);
Providing support with invoicing, allocating payments and related duties, in line with the companys policies;
Assistance with administrative tasks in accordance with the companys policies, procedures and instructions;
Communication and close cooperation with country co-ordinators and other departments;
Monitoring the repayment of loans by customers, including by tracing relevant amounts to the companys accounts and allocating the incoming payments in the records;
Other related ad hoc duties that may be assigned from time to time.

Requirements:

In possession of a University degree
Native or fluent level of German along with a fluent level of English
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented
Willingness to learn and expand horizons


Employer Information

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