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French Customer Support Representative


  • SpotOn Connections
  • 09/29/22
  • Malta
  • 21500 / Yearly
  • Full-Time
Our Client, a fast growing and innovative service provider established in Limassol and Malta with international exposure, is seeking to hire French speakers to assist clients in a daily basis via chat and email.

Job Responsibilities:
Respond to customers via live chat and emails
Document and delegate bugs and other issues
Troubleshoot new issues directly with our customers
Interact with various departments (VIP, Marketing, and other) to improve customer experience
Ensure customer satisfaction and provide professional customer support
Assist with any other ad-hoc projects within the Department

Requirements:
Native/ Fluent in French Language
Experience or Understanding of the financial services and/or online sector will be considered as advantage
Ability to communicate clearly and concise in English
Good Communication skills
Ability to communicate clearly
Showing empathy and understanding and attentiveness
Excellent problem-solving skills
Able to work in shifts (9h00 17h30, 12h30 21h00, 14h45 23h00)

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