FRENCH CUSTOMER SERVICE AGENT - IRELAND- REMOTE

Key Responsibilities:

Provide e-mail and phone support to our customers to the required standard which ensures a good balance between
productivity and quality
Ability to liaise with other departments as necessary
Identify process improvement opportunities and raise them through the appropriate forum
Support customers directly on the ground at major events around the world
Any other tasks as required

Requirements:

French fluent speaker
Hungry to take on responsibility, excelling at following up providing updates proactively, and proposing process
improvements whenever applicable
Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available
resources
Learning and adapting to new technologies and tools
Capability to handle stressful situations while dealing with customers
Adaptable, flexible, approachable, and collaborative towards team goals and interests
Positive Attitude - A sense of humor and positive make-it-work attitude