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Dutch speaking Customer Support Agents


  • SpotOn Connections
  • 09/22/22
  • Germany
  • Berlin
  • 25000 / Yearly
  • Full-Time
Do you enjoy helping other people?!! Join our team and help us to provide premium service to our clients customers as a Dutch speaking Customer Service Agent.

Responsibilities
You will be the first point of contact for the customers and provide advice on their requests regarding their bookings, rental agreements, complaints and invoices. In doing so, your main task is to assist the business and private customers on the phone and via email in using the online booking systems, to make reservations, offer customers a full-service package and find a solution for any problems.
You will give customers the best service to increase customers satisfaction and loyalty.
You keep calm and focused in a dynamic, fast-paced environment working towards targets.
You enjoy working in an international team, and you value exchanging ideas with your colleagues

Requirements
You are fluent in Dutch and English (written & spoken) and have an understandable and clear way to speak and express yourself
Ideally, you would have some experience in customer service, working in a call center, sales, restaurants, or generally dealing with customers
Availability to work Monday to Sunday on shifts 6,00am to 22,00pm
You are outgoing, reliable, dynamic, motivated and passionate about delivering excellent customer service
You are an organizational and communicative talent: you find the right words in every situation and deliver them in a positive manner
You work independently, are solution and service-orientated and able to cope with a heavy workload

What we offer:
Competitive salary + performance-based bonus
Permanent contract and a 500 gross welcome bonus
Allowances: For public holidays, night shift & Sunday work; 30 days of vacation & regulated working hours with shift plans 3-4 weeks in advance - sales bonus 2%, bonus of 200, 25% for night shift, 50% for Sunday, 100% for bank holidays etc.
Flexitime account of up to 20 minus hours
Comprehensive onboarding, warm working atmosphere
Refer a friend bonus of 2.000 (gross)
Great Employee Advantages: for rent, share, ride, car leasing offers as well as discounts with partners for travel, beauty, clothing, etc.
20 Mobility Allowance
Career development within the company
Social & Health program to promote a corporate culture of acceptance, appreciation, and respect, free cybersports courses, and psychological hotline


Employer Information

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