DUTCH Customer Service Agent in BERLIN

DUTCH speaking Customer Service - BERLIN

Are you fluent in Dutch and English, and looking for a job in Berlin? Our client, one of the worlds leaders of mobility, is looking for Customer Service agents for the Dutch market.
They will provide training, help with the relocation and are offering great salaries and conditions, including a 500 welcome bonus and a permanent contract!
DUTCH CUSTOMER SERVICE AGENT - WE ARE GROWING FURTHER and we are looking for YOU!

What we offer:
ABOVE-AVERAGE COMPENSATION: Our employees (m/f/d) receive above-average compensation + performance-related bonus
PERMANENT CONTRACT: You will get a permanent contract and a 500 (gross) welcome bonus
ALLOWANCES: For public holidays, night shift & Sunday work
PLANNING SECURITY: 30 days of vacation & regulated working hours with shift plans approx. 3-4 weeks inadvance
FLEXIBLE FLEXTIME ACCOUNT: With a build-up of up to 20 minus hours
THE BEST COLLEAGUES: Comprehensive onboarding & warm working atmosphere + work with your friends andreceive a 2.000 (gross) Refer-a-Friend bonus for every hire through your referral
GREAT EMPLOYEE ADVANTAGES: for rent, share, ride, car leasing offers as well as discounts with partners fortravel, beauty, clothing, etc.20
MOBILITY ALLOWANCE: Whether you travel by BVG, car, bike, or on foot
DEVELOPMENT: You want more? We offer further training and promotion opportunities & give you continuousfeedback
SOCIAL & HEALTH: program to promote a corporate culture of acceptance, appreciation, and respect, freecybersports courses, and our psychological hotline

About you:
You are fluent in Dutch and English (written & spoken) and have an understandable and clear way to speak andexpress yourself
Ideally, you would already have some initial experience in customer service, working in a call center, sales,restaurants, or generally dealing with customers
You are like us: likeable, reliable, dynamic, motivated and passionate about delivering excellent customer
You are an organizational and communicative talent: you find the right words in every situation and deliver them in a positive manner
You work independently, are solution and service-orientated and be able to cope with a heavy workload

What you will do:
You are the first point of contact for our customers and provide advice on their requests regarding their bookings, rental agreements, complaints and invoices.
In doing so, your main task is to assist our business and private customerson the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problems.
You will give our customers the best service to increase customersatisfaction and loyalty.
You keep calm and focused in a dynamic, fast-paced environment working towards targets.
You enjoy working in an international team, and you value exchanging ideas with your colleagues