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Customer Support Representative - Dutch / French speaking

  • Glen Callum Associates Ltd
  • 06/07/21
  • Reading, United Kingdom
  • £22000 - £30000 / Yearly
  • Full-Time
Customer Support Representative European languages

A Customer Support Representative is required to join a leading automotive consultancy whose focus is to support automotive parts sales growth within vehicle manufacturers.

Our ideal candidate will have proven experience in a telephone-based customer service role, ideally in the automotive industry, and have fluent Dutch and / or French language skills

Ideal location Reading, Newbury, Basingstoke, Thatcham, Andover, Wantage, Didcot, Abingdon, Marlborough, Swindon, Oxford, Thame, High Wycombe, Maidenhead, Slough, Bracknell, Wokingham, Farnborough, Winchester, Guildford

Competitive salary dependent upon experience

The Role

The Customer Support Representative will utilise their Dutch and/or French language skills by supporting dealers in their region with the parts enquiries including:

Order processing.
Parts identification queries.
Tracking deliveries and back orders.
Liaising with suppliers.
Returning orders to the vehicle manufacturers.
Assisting in the claims process when damaged parts are received.
Brand awareness calls.
General customer service.

This role will include inbound and outbound calls.

The Candidate

Our ideal candidate will be business fluent in Dutch and/or French and English (written and spoken).
Proven experience in a customer support, customer helpdesk or telephone-based customer service role is required.
Automotive parts experience is highly desirable, although not essential.
A people person that can quickly and effectively become a trusted partner to customers.
First-class interpersonal and communication skills are a must for this role.
Experience in SAP, Excel and Outlook are advantageous.

Apply in Confidence

To apply for the position of Customer Support Representative Dutch / French Speaking job please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh directly for a further chat on the job.

JOB REF 3553KB Customer Support French language / Dutch language

Glen Callum Associates are a leading automotive recruitment consultancy with a vast amount of experience of operating within the automotive sector on a Global scale.

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